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Frequently Asked Questions

Are my credit/debit card details safe when ordering online with ASDA?

Yes, asda-contactlenses.co.uk ordering system uses a security feature (128 bit) which encrypts your card details.

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How do I know that the lenses I receive will be the same as my prescription?

We can only supply the contact lenses detailed on your prescription. We always verify your prescription with your optician, before we despatch your lenses.

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Can I speak to someone before I order or when I have placed my order?

Yes, you can speak to one of our advisors on our dedicated Customer Help Line (0845 3666998) if you have any urgent questions, comments or need help in placing your order. You can also email us at customerservices@asda-contactlenses.co.uk

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I have never worn contact lenses before. Can I order them from you?

No, not yet. If you have never worn contact lenses, you will need to book a contact lens appointment with your local optician or visit an ASDA optician. This will determine your suitability for contact lenses and your prescription (i.e. lens type, fit and strength). Once fitting is complete, your optician is legally obliged to give you your prescription, so you can start ordering with us.

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Can't I just send my sight test prescription?

No, your contact lens prescription is different to that provided for glasses.

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What is a contact lens prescription?

It is different from a sight test prescription. A contact lens prescription details the brand of lenses you have been fitted, the fitting and the strength of your lenses. It will be signed and dated by your optician to indicate when you were fitted for lenses and the length of time your prescription is valid for.

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How can I re-new my contact lens prescription?

To re-new your prescription, simply book an appointment with your local optician or an ASDA optician for a contact lens check-up. This will check the health of your eyes and ensure that your lens type and prescription are still suitable. Most contact lens wearers are recommended to have a check-up at least every 12 months.

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What if I can't get my contact lens prescription from my optician?

As long as your contact lens fitting or check-up is complete, your optician is legally obliged to provide you with a full contact lens prescription.

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Can I send you a photocopy, fax or scanned email of my prescription?

Yes you can - see contact us for details of how to send this. We will then validate this with your optician.

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Can I order 'own branded' contact lenses (i.e. Boots, Specsavers)?

Many opticians' own branded lenses are simply re-packaged versions of named brand lenses. To find the lenses you need, just click on 'Not sure which lense' where you will be able to see which lenses are exactly the same as your opticians' own brand lenses.

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Can I order lenses I haven't worn before?

No, you can only order the lenses that are specified on your current contact lens prescription.

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Can I order as many lenses as you like?

No. We can only supply you with enough lenses to take you through to the end of your contact lens prescription.

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When will I receive my lenses?

Over 90% of orders are sent out within 48 hours of receiving confirmation of your contact lens prescription. Orders for special lenses are usually sent out within 3 days.

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How much will I pay for delivery?

We offer free delivery for all orders anywhere in the UK.

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How can I re-order?

If you order online, your details will stay in our system. To re-order, simply log in to the system, using your e-mail address and password. Your previous order will be displayed. You can choose to modify your information or proceed with the reorder. You can update your personal information at any time. If you prefer not to order online, you can call us or e-mail your order to customerservices@asda-contactlenses.co.uk.

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How can I re-order if I have a new prescription?

Simply log in using your password and place your order as usual. Once you have placed your order, you will then need to send your new prescription to us so we can validate your order. Once this is done, this will be held on the system, making it easy to re-order your contact lenses in the future.

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I have forgotten my password

Just click on 'My Account' and on the 'Forgetten Password' link. If you still require further assistance please call our Customer Help Line ((0845 366 6998) - Monday to Friday, 9am to 6pm and Saturday 9am to 4pm) and one of our advisors will be able to help.

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I have changed my email address

Simply log in using your password and your old email address. Once you are logged in, you can change your email address by clicking on 'My Details' within the 'My Account' section. If you still require further assistance please call our Customer Help Line ((0845 366 6998) - Monday to Friday, 9am to 6pm and Saturday 9am to 4pm) and one of our advisors will be able to help.

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What is ASDA return policy for contact lenses?

We will replace any wrong or faulty lenses. Please e-mail us or call us right away and we will be happy to help. (0845 366 6998)

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